Automation & AI
Process automation and AI for Indian SMBs — log the lead, then follow up
Intro
TechyXen builds process automation and light AI for Indian startups and SMBs so enquiries, reminders, and routine follow-ups are not trapped in one person’s phone. This is project work. It is quoted after we map how you actually get work. It is not a robot receptionist, not a packaged chatbot product, and not a WhatsApp Business API that we resell.
If leads are still scattered in chat, log them first. The ₹99/day website + CRM is that desk: a website with an enquiry or appointment form; a CRM with lead status, notes, and history; one business email on your domain; hosting; initial setup; lifetime tech support. ₹99/day · ₹9,000 for 3 months, billed quarterly. Demo before onboarding. Setup is 7 working days after you share details. Automation sits on top of that desk when a list already exists.
TechyXen is an India-remote IT firm at techyxen.com. Tagline: Build. Launch. Thrive! We are not a store. If you need a shop, that is a client store build on e-commerce solutions. We are not Techxen Solutions (Sialkot, Pakistan), not ThemeForest / Envato “Techxen” templates, not TECH XENOS Pvt Ltd (Bengaluru), and not techy-zen.com. The full service list is on Services. To book a consult, use Contact.
What’s included
We automate a named process you already run by hand. Typical SMB scope:
Form-to-CRM. A website or landing-page form writes into a lead list someone can open tomorrow — status, notes, history — instead of an inbox nobody owns.
Reminders. Appointment reminders, “we missed you” pings, or a next-step nudge after a quote. You or your staff still make the call or send the message. Software does not replace that.
Handoffs between tools you already use. Spreadsheet to CRM, form to email, a status change to a task. We do not bolt on a dozen logos for the pitch.
Light AI where it is useful. Drafting a reply a human sends, classifying an enquiry, summarising a form. Not an unsupervised bot speaking as your clinic or tuition centre.
A check you can run. What came in, what was reminded, what is still open. Not a vanity dashboard.
Out of scope unless we quote it in writing: paid ads (see digital marketing); a full custom platform (software development); WhatsApp Business API resale or BSP accounts; 24/7 robot receptionists; guaranteed lead counts or “AI that closes sales.”
If you only need the public desk and a list, stay on ₹99/day website + CRM. If you need strangers to find you, that is digital marketing. This page is the wiring between “someone enquired” and “someone followed up.”
How we work
- How work arrives today. Call, WhatsApp, Instagram, walk-in, website, referral. We map that first. If nothing is logged, we will say so: log first, automate second.
- Name one process. Example: “form submitted → row in CRM → reminder the day before.” One process, written down. Not “AI for the whole company.”
- Quote the build. Hours, tools, what you will still do by hand, what success looks like in a week. Dates belong on that quote. We will not put a fake 7-day clock on custom automation. The published 7-working-day figure on this site is for the ₹99/day website + CRM after details are shared — not for this service.
- Build and test with your team. You click through it. If it does not match how you work, we change it before you rely on it.
- Handover. Who owns the list, who sends the reminder, what happens when someone is on leave.
Ongoing changes are a support conversation, not an unlimited backlog inside the first quote. First-year basic tech support on project work is described on About; packaged offers have their own terms.
Who it’s for
- Clinics, tutors, home services, and local B2B that already get enquiries and lose them between chat and a diary.
- Startups that need demo requests in a list, with a reminder if nobody replied.
- Owners who will still answer. Automation is a prompt, not a replacement receptionist.
Not a fit if you want a voice bot that “never misses a call,” a purchased WhatsApp API, or a promise that AI will close sales. We will not take that brief. If you need a full custom app, go to software development or contact.
FAQ
Is this a chatbot or a robot receptionist?
No. You or your staff still call, message, and book. We wire forms, lists, and reminders so the next step is visible. A talking bot that pretends to be your front desk is not this service.
Do you sell the WhatsApp Business API?
No. TechyXen does not resell WhatsApp API access. Enquiries that already arrive on WhatsApp can be logged in a CRM as part of a scoped workflow. Official API setup is a vendor relationship you own — not a TechyXen product.
Should we automate before we have a website and CRM?
Usually no. If enquiries die in one phone, start with the ₹99/day website + CRM (₹9,000 for 3 months, billed quarterly; 7 working days after details). Automation is the next layer when the list exists.
How is this different from digital marketing?
Digital marketing is being found — search, listings, content, optional social. This page is what happens after someone reaches you. Ads are not included in either by default.
Talk to us
Tell us the last ten enquiries: where they came from, who answered, and what you wish had happened next.
Phone: +91 92705 93725
Email: [email protected]
Hours: 10:00 AM – 10:00 PM IST
Location: India / remote